You can make reservations at any of our locations, please be sure you choose the correct location when making your reservation.
Baja Grand HACIENDA Playas De Rosarito, Mexico
Baja Grand ESTANCIA Valle De Guagalupe, Mexico
By reserving or renting a room at Baja Grand, you agree to the following policies, terms, and conditions.
Cancellations of and changes to the reservations:
We are a small facility, and that forces us to be rather restrictive in our cancellation policy. Thank you for your understanding!
Any reservation must be cancelled or changed no later than two weeks in advance before the check-in time (3 p.m. on the arrival date). We charge the 50% of the reservation for such cancellations.
If you cancel within the two weeks, we will have to charge the total amount of the reservation. If you change your reservation to reduce the number of nights or move them to a different arrival date, we reserve the right to charge your credit card for the nights you had reserved originally.
In case of a no-show, NO REFUND is given.
No refund is given in all other circumstances.
No early or late arrivals, please!
The check-in time is from 3 p.m. to 8:00 p.m. If your flight gets delayed or some other delay occurs and you cannot arrive before 8:00 p.m., please give us a call to let us know about the delay. There will be $20 late arrival fee if you arrive later than 11 p.m!
Credit card authorization is required to reserve a room
By asking us to reserve a room you automatically give us the authorization to charge your card in case of cancellation, as described above. If you do not cancel your reservation, we will charge your credit card only upon your arrival, not before.
If you have reserved a specific room
We will do our best to make that room available for you, but we cannot guarantee that that specific room will be available. We reserve the right to offer you another room of equal or better value, or reduce your rate accordingly.
We are not responsible for accidents, injury, or loss of property of any kind.
No smoking inside the hacienda
If you do smoke inside the building, we may charge you $200 cleaning fee.
For the sake of comfort of all our guests, we do not allow pets at the hacienda, sorry.
No children under 8
They require special attention and areas to play, which unfortunately we cannot provide. There are other lodging facilities in our area which do accept families with children, please contact us and we may help you find a suitable place to stay.
Quiet time is between 11:00 p.m. and 9:00 a.m.
Please keep noise down at night to let other guests have a good rest.
Check-out time is 10 a.m.
Late checkout may be available only if there is no reservation for your room for the evening, for the additional $30 late checkout fee.
Please don't forget to return the key
Lost or not returned key fee is $25.
We reserve the right to refuse service to anyone,
... and you agree that we don't have to explain our reasons for such a decision.
Other policies and terms
Contact us if you have questions regarding these policies.